Organizations face immense pressure in the reduction of cost while improving customer service. SLA Management, Cost Control and Risk management being critical challenges, they strive to deliver proactive and comprehensive support to its end users. The increasing complexity of today's IT solutions has also created an ever growing demand for end user support. As a result, the support function has become vital for many organizations.
Powersolv provides an entire package of Help Desk and Technical Support Services, which include a 24x7 Help Desk facility, Server Monitoring and Management, Network Monitoring and Management and Security Services. Powersolv professionals have the skills and experience to answer customer’s questions accurately, and to resolve hardware and software issues promptly.
Powersolv leverages ITIL best practices methodology to run a highly efficient and cost effective support operation. Here is where Powersolv Services can help:
- Establish and operate your IT help desk 24x7. Our highly skilled consultants, mature processes and expertise using a wide-range of tools can give you the advantage of best in class support experience at reduced costs
- Use multiple medium of service such as real-time voice, email, chat and remote login support to your end users
- Infrastructure sizing, capacity planning, installing, patching, upgrading, supporting, and maintaining servers, and planning for and responding to service outage
- Maintenance of network facilities in individual machines, such as drivers and settings as well as printers and other peripherals, network design and security, troubleshooting and/or debugging network-related problems
- Maintenance of file servers, VPN gateways, intrusion detection systems and overall System and Database Administration
- Update software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes
To discuss how our Help Desk and Technical Support Services can benefit your business today, please contact us via email or call 1-800-PWRSOLV
